What is process mining?

First of all, we should define what the process is. A process is a series or set of activities that interact to produce a result; it may occur once-only or be recurrent or periodic. Today, organizations are getting more and more complex. This complexity brings a huge number of processes. Most of the time, these processes cannot be tracked. However, when the processes are examined, bottlenecks, variations of processes etc. For example, there is a bank which has millions of customers. Every day, thousands of consumer credits are provided. Giving a credit can be composed of 8 steps. These steps can be branch of bank approval, credit suitability approval, personal credit availability check etc. with process mining the bank can determine which step create bottlenecks. For example, there can be overload at credit availability checks. Then bank can take action for this and processes can be faster. Also with process mining, enterprises can see which part of processes can be automated.

Let us see possible products:

· Celonis

Celonis is leader of process mining tools. Its user interface is pretty well. Also Celonis has connector to connect SAP, Salesfoce, Oracle. However, it is only available at cloud.

· IBM Process Mining

IBM Process Mining is one of well known products. It is available both cloud and on premise. However its connectors are not enough. Data should be imported as CSV.

· ARIS Process Mining

ARIS is leader product of Business Process Management. It also has process mining tool. Data should be uploaded as CSV

There are also Open Source Process Mining Tools such as Prom, Disco, Appromore etc. However, I have tried couple of them, they are not sufficient.